GOOD QUESTIONS.
Straight answers.
What is the minimum order?
The apparel minimum is six pieces of the same model. Mix available colors, sizes and print setups to reach that total; each size can have its own quantity. TEEVAULT also requires six tees for each design and print option. Studio shows the minimum that applies to your selection.
How much do shirts cost?
Use the product page for garment and printing prices in USD. Orders are made to order. No additional shipping or tax amount is added to your approved total under our current pricing policy.
What is DTF printing?
Direct-to-film printing transfers a full-color design onto a garment using heat and pressure. Your artwork and garment are reviewed to confirm the right application.
Can I order different sizes?
Yes. On the product page, enter a quantity beside each available size for your chosen color and add them together. Choose another color to add its size breakdown. The cart combines quantities of the same model toward the six-piece minimum.
Do I need finished artwork?
No. You can attach a PNG, JPG or PDF up to 10 MB, or describe your idea. Artwork must be reviewed before printing.
When will my order be ready?
Our ordinary production target is 5–7 business days, subject to availability and complexity, starting after garments and materials are confirmed, the required payment is received, and your final proof, sizes and quantities are approved and recorded. The last completed condition starts that production target. Carrier transit is additional. We confirm a realistic dispatch window before accepting an order; rush requests need a separate capacity review and approved quote.
Do you offer pickup or delivery?
We ship to the 48 contiguous United States and Washington, DC using a trackable USPS or UPS service selected for your order. The final delivery details are confirmed with your order. Local pickup, walk-in visits, Alaska, Hawaii, U.S. territories and international shipping are not offered in phase 1.
Will I be charged at checkout?
Submitting a quote request does not charge you. Eligible Studio orders have a separate Pay with Stripe step that displays the total before payment. Standard catalog, TEEVAULT and mixed carts are submitted for a quote. Production and artwork approval are separate from payment.
Are the photos and reviews from customers?
Campaign images and product mockups illustrate apparel ideas; AI-generated previews are identified. Screen colors can differ from fabric, but we must supply the materially agreed color. Customer testimonials and portfolio work are published only when authenticity and the necessary publication permissions are documented.
How do cancellations and order problems work?
Before personalized production starts, the refund rule is a full refund of the amount paid except for separately priced and accepted independent creative services already provided, where lawful. After production starts, preference changes and incorrectly chosen sizes are restricted, while legal remedies for errors, defects and nondelivery remain. Email insight@onearcys.com with your reference and relevant photos. Initial contact within 7 days helps us review promptly and does not shorten your legal rights. See Returns and Cancellations for the complete policy.