Returns & cancellations
Policy version: 2026-10-17-v1.0
1. Requesting a cancellation before production
Before artwork approval and before personalized production has begun, you may cancel for a full refund of the amount paid, except for independent creative services already performed that were separately priced and expressly accepted, where lawful. If artwork has been approved but production has not started, contact us to review a change or cancellation; the same refund rule applies to services already accepted and provided.
2. After personalized production starts
Once personalized production has actually begun, preference changes and returns for a change of mind or an incorrectly chosen size are not accepted to the extent permitted by law. This restriction does not remove mandatory remedies for defects, nonconforming merchandise, inaccurate advertising or nondelivery.
3. If ONE ARCYS made an error
If the product, size, print, color or quantity materially differs from what you approved because of an error attributable to us, we review the documented issue and provide an appropriate correction, replacement or refund, without an improper additional charge and in accordance with applicable consumer rights. Screen-to-fabric color variation does not excuse supplying a materially different agreed color.
4. How to report a problem
Email insight@onearcys.com with your reference, an explanation and relevant photos if available. Please make initial contact within 7 days of delivery to help us review the issue promptly. This requested contact window does not expire or shorten legal consumer rights or mandatory warranties. Our target for an initial response to a documented claim is 2 business days; the resolution depends on the facts and the remedy required.
5. Refund method and unshipped orders
Where possible, refunds use the original payment method. We do not limit a legally required monetary refund to store credit. If merchandise cannot ship as promised, we provide the delay-consent or cancellation and refund options required by law. We do not substitute merchandise without your express consent or retain the full payment for unshipped goods when the applicable rules require a refund.
6. Your legal rights
These rules are subject to mandatory consumer protection laws. No term in this policy removes a right or remedy that cannot lawfully be limited. See our Terms and Shipping information for the ordering and approval process.
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