Shipping & production timing
Policy version: 2026-10-17-v1.0
1. Shipping coverage
We ship within the 48 contiguous United States and Washington, DC. Alaska, Hawaii, U.S. territories and international destinations are outside our phase 1 service area. Local pickup, walk-in visits and in-person collection are not offered.
2. Shipping charges and carriers
Orders are made to order. Under our current pricing policy, no additional shipping or tax amount is added to the customer-approved order total. We use a trackable USPS or UPS service selected for the order's packaging, availability, cost and realistic timing. A particular carrier or service is not promised until the shipment is arranged. The reviewed customer total includes delivery at no additional charge.
3. Before an order is accepted
We review the selected garments, sizes, colors, quantities, artwork, shipping address, packaging and dispatch window. Please provide a complete delivery address, including apartment or unit when applicable, and a reachable contact. We do not make a material substitution of product, size, color, delivery method or dispatch date without your express agreement.
4. Production and transit
Our standard production target is 5–7 business days for ordinary orders, subject to confirmed availability and complexity. It starts after all three requirements are complete: garments and materials are confirmed, the required payment or deposit has been received, and the final artwork, sizes and quantities have been expressly approved and recorded. The last completed requirement starts this production target. Production time does not include carrier transit. We confirm a realistic dispatch date or window before accepting your order; rush requests require a separately approved quote and capacity review.
5. Delays, unavailable items and tracking
If an agreed dispatch date cannot be met, we contact you with the available delay-consent or cancellation and refund options required by applicable law. We do not retain payment for unshipped merchandise when the applicable rules require a refund. If an item is unavailable, any replacement or revised timing requires your approval. Tracking is provided when a shipment and tracking number exist; a quote request does not create a shipment.
6. Studio payments
When online payment is available for an eligible Studio order, the artwork, delivery address, dispatch window and complete order total must be approved before payment. No shipping or tax surcharge is added to the approved total. Catalog, TEEVAULT and mixed carts remain quote requests in phase 1.
Questions about shipping: insight@onearcys.com.
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